Afrihost – The Worst ISP Experience Ever

I have been without internet since Tuesday, 9 September, and Afrihost has shown me nothing but incompetence and confusion. Every agent I’ve spoken to seems completely clueless, giving me a different story each day without any progress.

• Tuesday (9 Sept): I was told the outage was due to municipal damage to the fibre line and that there was no estimated time of repair. Fair enough, but no updates or follow-through afterwards. • Wednesday: Another agent asked if I had a laptop with a LAN port to test the ONT device. (Why this was only mentioned on Day 2 makes no sense). • Thursday: I was told again that a laptop is “required” to test directly on the fibre box, otherwise the fibre provider would dismiss the case. At the same time, I was told the outage was still ongoing. No clarity. • Saturday (13 Sept): Only on this day – five days later, did Afrihost bother to log my ticket. Completely unacceptable. • Sunday (14 Sept): I was told there’s another outage, and my ticket “will only be looked into after the outage” because the techs are busy. In other words, nothing can be done.

It has now been almost a week without internet, and Afrihost’s incompetence continues to shine through. Their communication is contradictory, their agents are clueless, and their handling of outages is a joke.

Afrihost, you’ve wasted my time, ignored urgency, and left me stranded while still happily charging me. This company has proven they cannot deliver on even the most basic service: keeping their customers connected.

Avoid Afrihost at all costs. They are unreliable, unprofessional, and absolutely not worth your money.