Afrihost, the worst experience i've ever had

We migrated from MWEB to Afrihost about two weeks ago. MWEB, although poor network connection had excellent support in the cancellation of the service. Afrihost on the other hand, after hours (average of 4 hours on the phone per call) of calling had a different excuse every time. ranging from some unpronounceable technical words(No effort trying to explain what is going on in laymans terms ) to Mweb still has the line assigned.

After two weeks of absolutely no service or direction, we are trying to activate the Mweb line again, Only for Mweb to tell us that Afrihost has the line assigned. No one at Afrihost that we spoke to has any idea of what is going on. Afrihost service, or lack there of left us without Internet at a time we really need it, ie. working from home during the lockdown.

Afrihost keeps telling us they will call back with an update, only to receive no call back what so ever. There is no escalation available for afrihost whatsoever.

Truely the worst ISP experience we have ever encountered