Afrihost the poor host

Just spent 57 m 27s on the phone to Afrihost. In the month of April I have received 4 invoices with a total value in excess of R3000. A credit was past for R1100 but I still paid R2400. My normal bill is around R430. I did request a self managed hosting server with 3 access licences and was told this would cost around R700. In checking the invoices I had 2 hosting servers and therefore had to pay this ridiculous amount. Thinking Afrihost is a sharp organization I phoned to query my account. I was with the sales department initially and they did call me back and say a further R1400 would be credited to my account but to get the final credit value I would need to speak to hosting to reallocate the access licences to the correct server. I was then transferred to hosting and at this stage my frustration level was very high, hosting had no idea of the lengthy discussion of the issue and did not understand my request. All I received was "we understand your frustration" at least 50 times from the various departments. I then request to cancel the server packager immediately as it is not in use and I was not prepared to pay that amount every month for 2 hosting servers when I only needed 1. Hosting then sent me to accounts who had even less understanding and told me I do not owe Afrihost any money. I tried to explain that I wanted to know my refund value if I cancel immediately. No answer but a proposed transfer to "Virishni" who is apparently the decision maker. Transferred again from accounts and ended up in the Connectivity department! Absolutely no help there so I asked to be transferred back to the start...Sales. There I asked to speak to the original consultant who understood my concern. Sales claimed she does not work there so they will send me to the sub department???? Waited on the line and no response so decided to give up! Worst service I have ever received, no department shares and detail on the issues discussed with a customer so you repeat yourself 4 or 5 times and often only to hear it is someone else has responsibility. Access to leadership is "0" so my problem remains unresolved but I do not have the energy to face all of this again so I guess my money is taken and I am left as a very unhappy customer.