Afrihost – The Most Inflexible and Ruthless ISP in SA!

After 5 years and 4 months of being a loyal customer, I’ve had enough of Afrihost’s shocking service and complete lack of consideration for their clients. The final straw came on Sunday, 01 June 2025, when, unlike other reasonable businesses, Afrihost ran my debit order – on a Sunday – knowing full well that most people only receive their income on the 2nd.

As expected, my account had insufficient funds. But within minutes, I immediately made an EFT payment with immediate clearance that same Sunday to settle what was due. I then contacted their technical support to inform them and was told that their Accounts Department doesn’t work weekends and that a R50 penalty fee had already been added to my account.

I protested this absurdity – only to be told that I’d need to take it up with Accounts on Monday. Fast forward to this morning: before 08h00, they suspended my emails and left me completely cut off. I cannot work. I cannot access my emails. And Accounts only open at 08h00. So how exactly was I meant to resolve anything before that?

This is not an isolated incident either – Afrihost has repeatedly shown that they are not interested in engaging or giving any reasonable opportunity to rectify anything. Their disconnection policies are immediate, rigid, and punitive – regardless of client history or circumstance.

Processing payments on a non-business day, and then refusing to assist until the next business day while cutting you off in the meantime, is simply disgraceful. Afrihost has proven that they care more about their robotic policies than their customers’ real-world needs.

I am terminating all services with immediate effect and will actively advocate against anyone making the mistake of signing up with Afrihost. You’ve lost more than a customer – you’ve lost any respect I had left.

Good riddance!