Afrihost the home of no joy!!!!!

Since the 17th September I have been trying to resolve a connectivity issue. Afrihost provides so many ways to get help via whatsapp, support calls, call backs or calling their 0800 number.

Don't be fooled because you won't get assisted. The staff is so scripted that even though you give them a full rundown of what has been done, they insist on doing the same thing again because their way is better. Forget about speaking to a manager because they always out of the office.

Best answer I got after 3 weeks from reception is that she cannot put me through to a director or PA (Michelle) of the CEO (Gian Visser) because Michelle instructed them not to direct calls to the CEO's office.

So Afrihost how does one resolve a DNS problem because your bitstream partner says everything is fine on theirside.

Yet Vinay when I managed to talk to someone saw that I had 3 IP addresses and it was escalated with an empty promise of we will call you back.

Does this stop Afrihost from deducting no it does not because low and behold they deducted money from my account, this is called *****ing Afrihost as you not providing a service but yet you taking money.

Now for the best part so for the 3 weeks where I had no connectivity, I have been tracking usage which has spiked and I even told consultants about the usage. Please don't get me started on the reasons why there is data usage.

So as I am typing this Lee-Ann who is the receptionist, is find out when Warren is going to be back at his desk or she can forward my details to Warren to call me back. The details must be going down a dark hole.

So if you have an issue don't bother asking for a manager or senior manager because they are protected species at Afrihost. Only the elite probably gets to talk to them or maybe I must be royalty or a president of a country.

So Afrihost my next communication is to ISPA & ICASA, maybe if the regulator contacts you will an issue be resolved.