Afrihost - The Abusive Partner I Regret Hooking Up With

In a 2015 review of Afrihost I lamented the terrible internet performance of my ADSL line that I had purchased from Afrihost. Today, I address the same business with a different complaint, their terrible hosting performance of my dedicated server.

My server is unresponsive, and my support from Afrihost as always is routed through several different people, only to be told to wait for someone smart to (eventually) look into the issue. In the meanwhile my customer websites are all down.

- They have a great WhatsApp Help line = doesn't work, it seems these people don't have the "authority" to assist with my server. - They also have a handy call me back feature = see answer above. - There only suggested solution (whilst I am on the phone with them.) is to send an email (also to them) = just wow.

On the phone with support team for most of the morning (again). Who is at fault here, Afrihost for provided sub-par hosting and support services or me for staying with an abusive partner?