Afrihost Terrible Internet Service Provider

After purchasing the best LTE-A router that Afrihost has to offer (Hauwei B-618) and signing up on their 200GB month to month package I can tell you we are more than disappointed and would most definitely not recommend them to anyone reading this review.

The first month after signing up we were able to stream in HD ( Youtube, Netflix, Showmax and Dstv Now) on two televisions at a time with no problem. All of a sudden in the second month our download speed dropped to 1 - 3 Mbps and our upload speed to 0.3 Mbps, this caused HD streaming to buffer continuously. I contacted Afrihost several times and they informed me that they will be in contact with Cell C the network provider and will be in touch. After 2 days they told me that Cell C was having a problem in our area and that it will be resolved shortly.

In the meantime we were not able to stream much. 2 or 3 days went pass and we were able to stream again but still nothing in HD. I performed a speed test and was surprised to see our download speed above 20 Mbps and upload above 10 mbps, our connection was connected on 4G+ and full signal. I immediately contacted Afrihost and they instructed me to reset the router and also to perform a few test's and also to change some settings with no prevail. I have spoken to so many different members of the Afrihost staff , with no one being able to sort this out for us and usually completely forgets about everything after two days. Then I have to contact them again and explain everything over and over for different people every few days including one of their supervisors that doesn't follow up on your case or ever gets back to you.

The quality that we are currently able to stream in is 360p with the occasional buffering , now and then we are lucky and are able to watch something in 480p for 3 mins at a time. Some days 240p is the only quality we are able to try and watch something in. Our download speed some days is above 40 Mbps for downloading and most of the time above 20 Mbps. Always connected on 4G+ and all devices full signal to the router but still we can't really stream anything and enjoy it. All the platforms that we stream from is set to HD, but no HD is able to stream.

I have cancelled my subscription in the middle of July and they obviously charged me R 845.00 for August saying that my subscription will only be cancelled on the 1st of September. Making us pay for another month of absolutely terrible streaming.

Very very bad !!!