Afrihost - Terrible Fibre Product & Support

Very poor experience with their Vumatel Aerial product - connection has been down for 4 days now and the problem is no closer to being resolved. The product is poor (frequently offline requiring constant logging of calls/messages with Afrihost) and so is the service - feedback is poor and no support is provided.

More than 4 days later and still no resolution to the problem, feedback is still the same "apologies for the inconvenience", "technicians have been assigned" and "awaiting feedback from Vumatel". No indication of what the problem is. I'm currently spending a fortune on mobile data to keep connected - far more than the cost of the fibre line rendering it redundant.

To top it off - the cancellation policy has been changed so that you have to pay for another month despite the service not working before the cancellation is processed. Afrihost seems to have lost the plot.