Afrihost technical service is atrocious

## Afrihost Review: Good Service, Atrocious Technical Support - AVOID!

**Overall Service:** When it works, Afrihost's internet service itself is decent and generally reliable. The core product isn't the main issue here.

**The Deal-Breaking Nightmare: Technical Support & Speed Issues** My experience with Afrihost's technical support, however, has been nothing short of **atrocious**. For nearly **TWO WEEKS**, I've been locked in a frustrating battle trying to resolve a significant speed issue:

* **The Problem:** I'm consistently only getting **75mbps** on a connection that is **supposed to deliver 100mbps** for both upload and download. That's a 25% deficit I'm paying for but not receiving. * **The Runaround:** Despite Afrihost sending Octotel technicians out **multiple times** (who confirmed the physical line is "working fine"), the speed remains stubbornly stuck at 75mbps. * **Technical Support Failure:** The Afrihost technical team itself has been utterly ineffective. Communication feels like shouting into a void – endless back-and-forth emails and calls yielding zero progress or meaningful solutions. It's clear they either lack the expertise, the escalation processes, or the genuine will to resolve this core performance issue.

**The Impact:** This isn't just an inconvenience; it's a failure to deliver the contracted service I'm paying for. The complete lack of resolution after two weeks of effort is unacceptable and demonstrates a shocking disregard for customer concerns. The time wasted and the frustration endured are immense.

**Conclusion & Warning:** While the basic internet service might be "good" under ideal circumstances, **Afrihost's ability (or inability) to diagnose and resolve technical problems is fundamentally broken.** If you value reliable speeds and expect competent support when issues arise, **look elsewhere.**

Based on this infuriating experience and the total lack of resolution despite repeated efforts, **I am on the verge of cancelling my service with Afrihost.** Their technical support has proven itself incapable of handling anything beyond the most basic queries. Just be weary about this good internet service but wait till you need technical support that’s open ‘can of worms’ on a whole other level! #Gatvol