Afrihost taking long to activate Munyaka Fibre

I'm heavily disappointed in Afrihost service. I asked them to activate my preinstalled Fibre in Munyaka Estate(Midrand), but they keep on telling me they are waiting for Purple Forest company. It's been almost 2 weeks now. They keep on telling me they escalated the matter to Purple Forest, but I don't see any results. Purple Forest company does not have contact details, you can't call them and ask them to prioritize the matter. It's a big shame, especially in a luxury Estate such as Munyaka.