Afrihost takes no responsibility for wrong information given by their staff

Besides the occasional unexplainable drop of internet, we were quite happy with Afrihost for 8 years. Until we needed their help with the cancellation of the package. Their live chat is extremely frustrating and if you do get hold of a consultant you can't trust the information. Two different consultants have given us wrong information on when we need to cancel our fibre package, which is why we have to pay for an additional month without receiving any service. When questioning that and asking for leniency seeing that it was their consultants who have given us the wrong information, they simply referred to their T&Cs. Afrihost takes no responsibility for their staff's work. Customer service: zero