Afrihost support, what happened to you?

After reporting to Afrihost that I have a line problem, which is causing my line to disconnect 10+ times a day randomly, as well as when I pick up/put down the phone, when there's rain and that the line is syncing at weird changing speeds like 2571, or 3064 or 891 kbps etc. AND that there's crackling on the line clearly showing there is an issue on the line, several Afrihost employees refused to log a fault for me.<br> <br> After 5 days of asking them to do it, I got fed up and told them I'd logged the fault myself and that I wanted the issue escalated to complaints because I'd felt they were completely ignoring the things I'd been telling them, they reported the fault.<br> <br> So there is a possibility of the extra fault causing a charge for me now.<br> <br> What happened to Afrihost support? You guys used to be great, now you're a nightmare.