Afrihost support staff - Irritates customers more than the actually support them!

Reponse times are great, but when it comes to "actual" support, then it mostly takes 10 mails up & down to try and explain the issue. Solutions being recommended is always the basic things, they never think beyond restarting a router or resetting a router.

I have had data usage reports for the past 8 days now and no one can figure out why. I keep getting told that "It's not showing anything, because you are not using the connection"

The more I tell them I am using the connectiong, and it doesn't matter how much evidence I supply, the more useless recommendations I get that is UNRELATEd to the issue at hand...

No man! Come on Afrihost... You are rated as one of the best ISP's out there... But you can't get that rating from Technical Support skill level. It's probably only because of high response times and that is that!

Do better Afrihost!!