DK
Dietrich K

1 reviews | Active since May 2011

17 Oct 2018, 12:19

Afrihost support NON EXISTENT

I have been having Endless connection issues for the last 2 weeks and Now I have no internet connection at all any more.

I contacted AfriH support center and they told me to change the APN settings, and I did. still same issues, called back 2 more times to have the same advice spewed at me.

Logged 2 support requests using the Afrihost Support Whatsapp and they telling me its my coverage (In a very "We dont care its your problem now" type of way), But why would it have been working for 6 months non stop and now suddenly be affected by Signal. I knew it was not signal so I took it to friends place and tested In FULL coverage but the same issues still persists.

I have requested a call back from The Manager Zayne, but have not received any communication anyone at Afrihost.

I spoke to a "Em-mari" and requested a Call back from management, Noting returned, bad attitude and Very Unhealpfull.

Rhulani.N - Spoke to on whatsapp once more, Simply ignored my messages and did not respond for about 35 minutes until I said I will now log a complaint on HelloP, then he suddenly replies and offers assistance, then ignored me again.

Zayne - Said "Manager" who would have called be back... Nada?!

Afrihost support is NON EXISTENT and they are condescending when you do get to speak to a rep. This has been like dealing with Telkom all over again, Its worse actually.

I dont know where they lost the plot, these oakes where always top of the game, its sad to see greatness go to a ball of ****.

I will take my business elsewhere and will also advise as many people as I can possibly, sot hey dont make the same mistakes.

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