Afrihost Support is below par

I host a number of domains on my Afrihost server which I have done for many years. The issue is that I am absolutely unable to escalate a support call or to talk to any manager whatsoever. This is beyond disgusting and is very much unlike the Afrihost of old where customer service was the focus. After trying to get hold of anyone in management for weeks, I am now in the process of transferring my domains and services to Xneelo.