Afrihost Support Absolutely Terrible

I moved my ADSL line from Telkom to Afrihost and requested an upgrade from 4MB to 10MB at the same time. This line is being used by a SME, not a home user. <br> On Friday, the 27th of February, the line speed increased from 4MB to 10MB. A few hours later, the line went down and it has not been up since. Nearly two weeks now without any internet connection. <br> <br> The problem has been reported with Afrihost and with Telkom on more than one occasion, and each time I speak to Afrihost (about 5 times in the last 10 days) I speak to a different person who are all trying to do the same thing: Recreate the Port, Resync the line, Reset the Router, etc etc, ALL OF WHICH IS A WASTE OF TIME! <br> <br> I can SEE that the DSL connection is active, but NO AUTHENTICATION is taking place. I've tried another router, I've tried the telkom guest account, I've even tried my home account which is with a different ISP, none of them work. I have also tried this Afrihost account at a different location, and it works perfectly fine there, so there is clearly something wrong with the Telkom Line and / or Exchange. <br> <br> Afrihost have promised to phone me back several times to resolve this, but I always need to phone them