Afrihost Support

I am currently experiencing an issue with my LTE router - has a red light. My service provided is Afrihost and MTN provides the data. Now Afrihost has no contact number to dial and I need to engage via WHATSAPP, Email, Log a ticket and Online Chat. This issue started yesterday afternoon when I got home. I first tried to reset the router y switching it on and off. That did not help. Then I signed onto the Afrihost App and logged a Ticket (ref nr CUD-***4). A while later I received a email (@5:42pm) providing me with the steps t reset my router factory settings. For this I required a LAN cable or Ethernet cable which I dont have at home. I also explained I am reliant on the wifi connection to connect and can therefor not follow the steps provided. Long story short - Afrihost kept on sending me the same steps although I have highlighted to them that I cant connect and requested a different type of assistance. A while back the same story and they could assisted my daughter with factory reset without a LAN/Ethernet cable but now it seems if nobody was interested to assist. I approach them via Facebook because at the end the email assistance stopped and I got no response. Facebook person came back and eventually told me someone will call me. This was jts before 9pm on Monday 3/2/2020. I am still waiting for my call. This morning I packed up my personal computer and off to work. I was able to succuseefully connect via LAN cable and I can access the IP address provded to complete configuration. Now however the logn screen keeps coming up. As soon as I sign in, select the step nr 1 provided in their guide, thelogon screen reflects again. The email support came back with the advise to check the password. I have send ho already 3x emails today with my responses and now I am again hagning her waiting for any assistance for almost 1 hour - no response. This assistance is unacceptable. Last month same time I had the same issue. At least their assistance was better. I am going for 24 hours without wifi connection and althoughI am trying all aveues to ask for assistance the response is really dissapointing. How can I get someone in the "big faceless Afrihost support" to call me back and assist me as requested multiple times. I have called the on their call centre line ***and have started with - estimated time to hold 5 minutes, then 3 minutes, then 2 minutes and then 1 minutes where I remained for another 2 minutes and then it jumped bak to 3 minutes again. Really??? Is this a professional place or one man show working from a garage?