Afrihost sucks

If I could give them 0 stars, I would. Anyone considering getting Afrihost as their service provider, please reconsider!! I would rather go back to smoke signals than deal with this *********** train wreck or a ' company'

Afrihost is the biggest ******* in this country..blatantly *****ing from their clients and getting away with it hiding behind terms and conditions they dont even adhere to. For months on end I have been reporting the same problem. None of their useless ' tech support' could actually help. The generic ' please reset your router' was the obvious go to answer by the majority of them. Finally I was told that my spliter box was the problem, this was then replaced, but the problem continued. After another string of messaged and phone calls, I was then told that our 4Mb PREMIUM line was being synced incorrectly by Telkom and they had now corrected the problem. When I was asked if we would be refunded the down time we had recieved as our line was so bad that 80% of the time our speed was under 1MB, while we had been debited on time the amount for a 4MB premium line ( good to know apparently the only department that works correctly is their accounts department) , I was told unfortunately they cant because the line wasn't NOT working. So apparently they can charge you for a 4MB line,.but only deliver a 1mb line speed and completely get away with it. ( what a joke ????) Pretty funny how we PAY AFRIHOST TO MANAGE OUR LINE, yet when they couldn't solve the problem and it finally came out, they refused to take responsibility for it. So why are we paying them for the line rental?

But wait, even after this our line is still absolutely pathetic. Its amazing how it's always at the convenient time of when no techs are available that our line drops, also how this problem always occurs at the same time every day and how so many people are experiencing the same thing. You want to tell me that all your clients all.over the country all have the exact same fault??? B$¥÷* please... You are purposefully dropping peoples speed to compensate for the fact that your system cannot handle everyone anymore. What is more disgusting that its a violation of the terms of the premium package.

You couldn't manage anything if your life depened on it and I hope you lose every single one of your clients because Afrihost does not care at all. As a company you are disgusting and lack integrity. Its time clients start hitting you where it hurt. Your pockets. I've threatened to get a new service provider but put it off for months as I didnt want the hassle of it, but I'm now officially done. Here is hoping your other ****ed off clients do the same. You do not deserve a single cent of your clients hard earned money.

Pure internet joy my ass