Afrihost Stole My Money

If I could give Afrihost 0 stars, I would.

As a contractor, I don't get paid on the same day every month, so I make payment either before or shortly after the date it becomes due. My erratic payment schedule is known to Afrihost, and there has been no accommodation from their end, other than to refuse that I pay the account IN ADVANCE when I am able to.

Now for the fun part.

I made payment from a card on my account on 5 October 2021. The card payment was presented two days later, as per my attached bank statement, so Afrihost definitely received their monies.

Great was my surprise then when I was contacted by a representative (Sfiso M) from Afrihost on 7 October (i.e. two days later) asking me to settle my account in order to avoid account suspension. I then explained to him that my card payment was made two days prior and that it had gone off my account already. Sfiso asked me to forward the proof of payment which I subsequently did. He promised a call back and, true to his word, called back that same afternoon to advise that there had been issues with their card payment gateway (VCS) and that my payment would be allocated once the gateway issue had been resolved.

Having not heard back from Afrihost by the following week, I contacted them and was advised by one Marius D, that I had been granted a month free on Afrihost for the month of November, and that they don't have an alternative payment method to Direct Debit. He also said that the card payment gateway issues had been resolved. Marius then asked for the full card number, which I reluctantly provided. I heard nothing further.

On Monday, 13 October, I contacted Afrihost AGAIN and was advised by Sipho N that the payment had been received and that it would be allocated to my account soonest. He confirmed that the payment issues had not yet been resolved, though. Once more, no feedback beyond that was received.

In between, I've reached out to Afrihost via email and WhatsApp, and all the agents do, is make promises they have no intention of keeping.

To date, I've had interactions with SIX different Afrihost agents and NONE of them could/would resolve my issue. My sense therefore is that Afrihost is just another ISP, who will take your money and then ignores you.