Afrihost... still waiting 48 days later

Our router was delivered on 15 March (already 2 weeks late) and since then, no fibre. (That's 48 days !!) I have spent hours on the phone with tech, gone back and forth with Vumatel, and am extremely frustrated that Afrihost is not only unable to resolve the issue but that they don't seem to track any tech calls so each time have to re-explain (and never ever get called back or responses to emails). This is a service provider to avoid - one who bills you aggressively without ever having provided any service. Avoid at all costs !!