PV
Phillip V
1 reviews | Active since Jun 2015
02 Jun 2015, 08:37
Afrihost still debits me after I paid
Dear Afrihost your service is costing me money now after I paid for my mobile data .<br> <br> I paid to make sure the account is in credit and that debit doesn't need to go off they still debit me and now charges me admin fee because it didn't go off and also bank charges me debit order rejection fee of R120.00 I demand you pay that back as the account was in credit as it should be there was no need for the debit to go off
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Afrihost.com's replyOfficial
02 Jun 2015, 14:50Hello phillipstrand,
Sorry to hear about the hassles you've seen here :(
As we discussed over the phone, you'd mail us through the email for cancellation, however please note that we cannot process cancellations via phone or mail - this all needs to be run via the ClientZone.
The future dated payment was allocated, however Simfy was billed as a service.
Please FW any communication between our team and yourself to *** so we can have this resolved.
Regards
The Afrihost team
Sorry to hear about the hassles you've seen here :(
As we discussed over the phone, you'd mail us through the email for cancellation, however please note that we cannot process cancellations via phone or mail - this all needs to be run via the ClientZone.
The future dated payment was allocated, however Simfy was billed as a service.
Please FW any communication between our team and yourself to *** so we can have this resolved.
Regards
The Afrihost team
Afrihost.com's reply02 Jun 2015, 14:50
Official
Hello phillipstrand,
Sorry to hear about the hassles you've seen here :(
As we discussed over the phone, you'd mail us through the email for cancellation, however please note that we cannot process cancellations via phone or mail - this all needs to be run via the ClientZone.
The future dated payment was allocated, however Simfy was billed as a service.
Please FW any communication between our team and yourself to *** so we can have this resolved.
Regards
The Afrihost team
Sorry to hear about the hassles you've seen here :(
As we discussed over the phone, you'd mail us through the email for cancellation, however please note that we cannot process cancellations via phone or mail - this all needs to be run via the ClientZone.
The future dated payment was allocated, however Simfy was billed as a service.
Please FW any communication between our team and yourself to *** so we can have this resolved.
Regards
The Afrihost team