Afrihost *****s my data!

In December Afrihost announced that they will discontinue the double data system they have been running. I was paying R300 / month for 5GB and received 5GB extra every month. They also announced Afrihost Plus, a service that costs R100 / month, with benefits like continuation of double data. They offered a free one month trial for this. So I sent them an email asking them if I will still get 5GB 5GB if I have the Afrihost Plus service running beginning of January (I get my data beginning of each month). The reply to my question is attached. So I did received my 10GB data beginning of January, but after telling them I will not be continuing with the Afrihost Plus service (i did not want to get billed R100 after my free trial), they removed the 5GB that they allocated beginning of January. They left me unable to do my work and after more than 10 emails and tickets logged, nobody has been able to sort this out. I wasted 2 hours of my time on the phone with them yesterday, nothing came of it. Afrihost also mistakenly billed me R100 for a replacement sim that should have been free. It took 3 months of complaints for them to realise their mistake.