AFRIHOST *****S DATA

At the end of March- the 27th- my data bundle ran out- at 7am on the 28th of March I bought a top up bundle to last the last 3 days of March, which should have been more than enough considering we only use 5GB- 7GB a day. By 11:30am on the 29th of March I had somehow run out of data- even though I had only used 13GB of data -PROVABLE BY MY DATA LOGS WHICH I SCREENSHOT!

I emailed customer ‘Support’ (no support at all, let’s be honest) to query - I explained the situation and asked for my data session logs, which I have received before. These are NOT Daily logs- they log each active session throughout the day.

I received an email back- with no data logs- just stating that I had used the data and would need to buy more. I clearly had not used the data- I’ve also never used 20GB in only a day!

Today is the 22nd of April, I have gone through customer support so many times to try get proof that I had used this data- no one will help me!!!! They keep sending the wrong daily data logs and every time I explain it’s not what I need- a new useless support consultant replies and I have to explain all over again! When I finally get someone who understand what I want (because I’ve sent them logs from 2019 I previously received) Another NEW consultant replies and sends the wrong thing!

Days and days of useless consultants just sending me on a runaround after Afrihost has ****** data that I bought! I have proof that I didn’t use that data but it doesn’t matter!

On Monday I requested to cancel my package- and am now BURNING through my data- I am using over 14GB a day! And my line speed is TERRIBLE!

Useless useless useless service!