Afrihost *****ing my money with ********** Debit Order

Two months ago from nowhere Afrihost started to debit my account for no reason. I have never had an account with them. I called them and ask to remove the debit order and refund my money with bank charges. Yes, I can ask my bank to cancel these transactions but then they charge me R80 for the cancellation and I also lose the debit order fees charged for these debits. I spoke with Christopher on the phone after holding on for about 20 minutes and believe it or not, he keep asking for my account number and said I must log in to my account and cancel my service (Which I don't have). He eventually understood and ask me to send bank statements, etc. which I reluctantly did. I had to send it to some generic email address. Since then the emails were flying up and down and no one can understand that this is a ********** debit and I have no account with Afrihost. With every iteration of the emails going back and forward I speak to a different person and I have to explain all over again that I have no account but the standard response is: "If you wish to cancel the domain, you can process the cancellation of your domain via Clientzone under Hosting tab ..." How the hell am I suppose to do that? I do not even know what domain I am apparently paying for. These people appear to work off some script and cannot think for themselves. Got SMS from Gian - CEO to rate their service and I gave them a zero. He SMS be back and promised to call me within 24 hours - This is now 24 days and no one called me. I sent emails directly to GIAN with no response. Next step is the police and then I am getting my debt collector to recover my money + all the time I wasted on this nonsense