Afrihost - Staff not knowledgeable enough.

I post this here as the conventional support channels are a bit useless. Afrihost has issues on their systems. If your card payment bounces for some reason, you are stuck if you are not standard bank client. After a lengthy whatsapp chat session with a support agent im not going to name here for his privacy. My card payment bounced for some reason and the "Settle Account" option was not there to use another card to settle the account. According tot he support agent the only way to settle the account was by instant eft, instant eft costs a lot of money to do and not free. Only the next morning I noticed an email in my inbox with a link to settle the account via credit card.

I have encountered this in the past where the support agents do not know enough to properly assist the customers, Im a technical person myself and only contact the support when really needed and its always a struggle.

I referred one of my clients to Afrihost and after almost 2 weeks the AirMobile sim is not yet active, I ended up having to give my own sim card to my client for use int he mean time. Time is money and the time it takes me to try and resolve the issue with support is taking too much time from my day. This makes me very reluctant to refer anymore of my clients to Afrihost.

The agent whom assisted me with the sim card issue says its been escalated, but I haven't received any reference number or email about the issue, I reported the sim issue the afternoon of the 31st and on the 2nd its still not active.

Unfortunately if I refer my client to a problematic provider it reflects back on me as being unreliable. So I wont be referring anymore clients to Afrihost.