Afrihost - Slow and not interested in issues

My connectivity with Afrihost started on the 4th of January and since then I had 5 days connectivity. Thereafter I have made numerous attempts at getting my connection re-activated.

After paying R900 for 5 days connectivity, afrihost came to the conclusion that I needed a new router. I made it clear that I refuse to pay for another router as the one I had was perfectly fine before. Then I was told that the router would be sent for free.

Not even a hour later my account was debited for this new router. This was 2 WEEKS AGO!!!

I am still without the new router and still not able to connect to my wifi!!! Afrihost do not care enough to resolve this issue and I am fed up fighting with them to no avail.

If anyone knows a way that I can make this seen by afrihost please assist.

I do not suggest Afrihost for your wifi needs as they are more interested in taking money off your account than giving you service