Afrihost sinking our company

<p>We have our company server, and we have been happy for 7 years until now. Our servers crashed, which we as an IT company do understand that this does happen, it took Afrihost over 6 hours to fix it, once it was "up" again we got labelled with a Ransomware virus, you cannot say we are the only one's who had this problem, other companies got hit as well. We fixed our server by reinstalling EVERYTHING, only for 5 minutes later to have our "fixed" server crash again. For day one we were down for over 12 hours. Day two arrives and we believe that after asking AFrihost to replace the faulty hard drive, we will be able to work again, we apologize to the entire Insurance industry in AFRICA, we get threatened with law suits because our services cannot be trusted to be up, so we breathe relief right, not even 9am on day two and the blinking server we asked for them to replace fails yet again. Afrihost have been up for a glorious 18 hours in 3 days! They have destroyed our creditability in the insurance industry, they are sinking our company, they barely get back to us and we have to keep on them for them to tell us what is happening to our server. Today there was meant to be an international business trip, we have had to cancel this and do more damage control for our clients who think we are now a joke! Afrihost have denied there being problems right from the start, we cannot get to speak to anyone who will tell us more than "they are looking at your server", the facebook support has been outstanding, the responses to phone calls and emails are a different story. We don't know if we are hearing the truth about what is really going on, we each get told something very different. For a company that claims publicly (on their website) to Manage Hardware, did not manage the hardware at all. I have worked for a networking and hosting facility before and it is up to the ISP to ensure hardware is at 100% health every day and if it is not, you fix the problem, don't blame it on the client.</p>