Afrihost showing a different Face...

Fibre cable was run in our area, and we were advised to start the process of choosing an ISP etc. I had dealt with Afrihost previously, on behalf of other clients, and it was always a pleasure... Until now that is... I chose them in May 2021, and the site informed me that Frogfoot will be responsible for for the installation, so I chose the 25 Mbps (Up/Down) at R597 pm. Months later, I received a mail from Afrihost advising that it was actually Mitsol that will be doing the installation, and that I had to chose another package. I was forced to choose the closest to what I had originally chosen, which was now 20Mbps (Up/Down) at R697 pm, which I was disappointed with as it was R100 more for a slower speed. A few days later, Afrihost advised me again that it isn't Mitsol that will be installing, but Metrofibre... The alarm bells should have went of then, but I checked their packages, and they offered 25Mbps (Up/Down) for the same price as Mitsol's 20Mbps. Metrofibre was due to install on 13th November, but they had vehicle trouble. I had to cancel my Telkom package, because I didn't want to get charged for another Month at R899 for 10Mbps LTE. Then the 15th came, and my LTE package was cancelled. I called the installers and they advised they could only come out on Wednesday (17th) morning... They came on Wednesday to survey the area for the cable run. I had to go to work, so I left my Wife to oversee. The installation was done quite neatly, and I assumed everything was installed, until I got home in the afternoon and realised that they only brought the fibre into the house. There is no CPE/ONT device to convert to Ethernet... I have been complaining to Afrihost since, via ticket on their portal and WhatsApp. Both platforms are telling me something different: 1. The Ticket Portal says that Mitsol needs to complete the installation... 2. WhatsApp says that Metrofibre needs to complete the installation...

Both say that someone will contact me to arrange a date/time. But I am still waiting. I have been without internet for 11 days! I need this resolved ASAP!!!

Choosing Afrihost was one of the biggest mistakes of my Life. I advise others out there to stay far away from them, and rather look elsewhere. They do not keep in touch with you, and I feel like I'm not being taken seriously as a customer. My family are angry at me, saying that I should have went with Telkom like they had told me too. Afrihost has failed me, BIG TIME!