1 reviews | Active since Oct 2011
Afrihost should leave the hosting space
I joined Afrihost a year or so ago as I believed that with their new entry into the cloud hosting space we could move most of our clients infrastructure over and receive their \excellent service' promise<br> <br> This was not to be. EVERY SINGLE INCIDENT we have reported has taken more than 8 hours to resolve. Sometimes even a day or two.<br> <br> The latest incident was an expired license on our server. A license that Afrihost is supposed to renew annually.<br> This has (to this posting) resulted in more than 8 hours downtime on our services. Support ticket was unattended for over 4 hours. Only when calling Afrihost and holding for half an hour did we get some joy and the issue that was originally Afrihost's fault was resolved. <br> <br> At one point we were pondering on moving all 11 servers to afrihost but now we are seriously questioning to stay with Afrihost.<br> <br> "
We apologise for the problems you had with your cPanel license renewal.
We had introduced new changes to how the licenses are renewed, to make the process for efficient, unfortunately there were some unforeseen complications with the change along the way and we apologise for the impact it had on your access to your server.
We apologise for the inconvenience this may have caused you and we are addressing the change internally.
Regards
The Afrihost Team
We apologise for the problems you had with your cPanel license renewal.
We had introduced new changes to how the licenses are renewed, to make the process for efficient, unfortunately there were some unforeseen complications with the change along the way and we apologise for the impact it had on your access to your server.
We apologise for the inconvenience this may have caused you and we are addressing the change internally.
Regards
The Afrihost Team