Afrihost shockingly bad service

On 1 December 2022 I tried to order a 40+40GB LTE SIM but found my account with Afrihost was blocked as my account had been debited with R787 cancellation fee iro my fibre account which I cancelled in about Mach 2022. When I cancelled my Afrihost fibre account, my bankers advised me to close all my debit orders as I had a huge problem with unauthorized debits going through my bank account. Two days after I cancelled my Afrihost Fibre Account received a call from the Afrihost cancellations to accept a free month service before cancellation. I declined this but he insisted that he had given me a free month and he ould not reverse this but I have to pay R787 for this 'free' month. I politely told him I did not want it but he just put the phone down. So from 1 December 2022 I sent a series of emails to Wendy Noble at Afrihost accounts detailing the circumstances and eventually she reverversed the R787 charge on my account and my account was now in 'good order' On 16 December I ordered my Afrihost 40+40 LTE but found my account was still blocked and the order could not be processed, After numerous call and emails my account was unblocked and my order was processed with delivery promised on 23 December 2022. I sent numerous calls and emails to Afrihost who gave me all the excuses in the world from load shedding causing traffic problems, the rain, the public holidays but I could not delivery of my SIM card from Afrihost. On 4 January 2023 I had not received my SIM card and no one at Afrihost could tell me when I would get delivery. I pointed out to Afrihost staff that I had RICAed, FICAed and paid for my SIM card in advance but could not get delivery of it. On 4 January 2023 I received a call from Divan Valentine at Convergex who promised to send me a replacement SIM as my original SIM was missing since 22 December 2022. The replacement SIM card was delivered at 13.37pm by a dpdlaser.co.za driver but the SIM did not work as it had not been activated by Afrihost. Divan called to confirm receipt of the replacement card and said he would get Afrihaot to activate the card which would be done within the half hour and would be working perfectly by evening. I tried the whole night to get the SIM card to work but to no avail. I put through a support request again and a call back again to Afrihost but they were ignored. As of 16.37 on 5 January 2023 I had not received my Afrihost SIM In 2016 my bank account was debited with R800 per month for 12 months in favour of Afrihost for ADSL line I had cancelled. I did take this up with Wendy Noble who verified my complaint and refunded me R4800 of the R9600 which ahd been incorrectly debited to my bank account. Ms Noble was not authorised to pay the full amount I had been incorrectly charged and would refund me in two amounts. I never received the second part of the refund. Afrihost must refund overcharge of R4800 and the R70 odd I paid for portion of December 2022 and for portion of January 2023 when I did not have a properly funcioning SIM card. I still do not have a functioning SIM card and would appreciate for some service from Afrihost.