Afrihost shocking service

Constantly have issues with these guys, from waiting hours and hours on the phone to getting told to phone back and try a fibre department when needing assistance with hosting, their WhatsApp system is useless waited over 30 minutes with Germaine for any response, is this company seriously understaffed? After Afrihost costing we over R300 in call time and costing me over R800 in other expensed like Google AdWords running on an old site, I would honestly recommend moving to someone else like Hetzner or even Telkom is better than Afrihost as far as I'm concerned. This is the worst service provider that I've ever come across and is clearly being managed very poorly. I have given up with getting hold of anyone from Afrihost let alone the correct person to rectify my issue.