Afrihost SHOCKING SERVICE!!

I was looking at different service providers towards the end of January to go with for my new house I purchased.. Many people mentioned Afrihost, which I did some research and decided to go ahead with them.. On the 27th January the debit order of R249 went off my account for the delivery of the router which was discussed with me when I decided to go ahead.. On the 28th January at 04h00 in the morning I receive an sms to say they were out for delivery.. No phone call was made and definitely wasnt awake at that time of the morning! I received an sms at 10h07 to say my router has been delivered to my new house (complex).. Nobody was at my house as we have not moved in yet and did not get a call to say we are at your gate for the delivery of your router from Afrihost... Needless to say, my router was signed by Brendan B?? Nobody by the name of Brendan lives in the complex and STILL to this day I have no router!! Dawn Wing Couriers and Afrihost should investigate as to where the driver delivered too and what Brendan's Cell number was... I as a NEW customer have been debited an amount of R249 for a router that I have not received!! I need a router ASAP, whether it is a new one or whatever!! Leandre Sabwe was apparently the driver for Dawn Wing Couriers and got told I cannot call them directly??