Afrihost service sucks

I have been a loyal customer of Afrihost since 2014. I had to cancel my services in 2017/2018 when I left the country. As I am now back in SA and required fiber, I turned first to Afrihost. The service I now received is basically non-existent. I app**** for fiber at the end of May. To date (31 July) I have not received my order. The past two months I have received the run-around from Afrihost. Initially I could not even activate the order because my old account was still active (even though I cancelled it) and it had my old cell number on it, meaning that I could not receive the OTP required to approved the order. It took them over a week to sort that out! Now their excuse is that Openserve cant find my location! I have sent them full details including Google Maps location via reply to their email. Those details registered in my Clientzone messages too, but there was no reply until I contacted them back. A week later they reply! Suddenly my Clientzone messages are all deleted and they have no record of my email! The thing that annoys me the most is that on every occasion they did not even get back to me with updates and kept silent until I contacted them first. They then take days to a week to respond. It sickens me that a company can treat their long term loyal customers with such blatant disregard. Afrihost makes me feel like I am a beggar begging for s****s. This is completely unacceptable and disgraceful. I will be cancelling my order today and going to another service provider. I will also be sharing my story with everyone I know and advising them not to use Afrihost.