Afrihost service shoddy

I have now been trying to activate a new customer in an estate for over a week. 6 Days later I find out that Afrihost did not provide Vumatel with the POA to activate the client. Today: Kgomotoso N informed me that Vumatel could not activate the service due to an existing account. I explained that this was a migration and that the previous property owner is no longer contactable. She said they could proceed with the process if a valid Power of Attorney (POA) is provided.

I explained that the POA had already been emailed to Afrihost (***) last Friday and that I had been informed that everything was in order.

She then asked me to resend the POA, which I did immediately. She put me on hold.

After 71 minutes without a response, I terminated the call and called back.

John R answered and informed me that Kgomotoso had left the office. I asked him to let Kgomotoso know that she had ended the previous call abruptly and that I was expecting a callback with an apology. I provided my contact number.