Afrihost Service satisfaction severely impacted by lack of service from Openserve

The customer Care channels of Afrihost seems very responsive, the problem though is that they are completely dependent on Openserve for the infrastructure and line activation, and that part of the chain is completely broken with Openserve being unreachable, unable to activate a line etc and on top of that Afrihost seems unable to manage that leg of the support and just simply have to wait patiently and hope that their requests will be handled within a week or more. No way to enforce service delivery. So, in the end I am still left without a connection after more than a week even though the fibre and model is still in my house just as it was left by the previous family.