Afrihost Service Nightmare

What a ridiculous service by Afrihost, on the 25th of June 2019 I placed an order for a fixed wi-fi router of 50G worth R350.00pm, logged into my client zone to place it, confirmed the order and banking details and a day later I try log on to my account with the same registration I used but, I couldn’t go through... I thought I was the problem or my internet connection, I tried resetting my password to no success because no email was sent to me to change that, that was about four consecutive times I tried. I though, you lemme call them. I spoke to a guy by the name Kit who said, my order was cancelled... what a surprise Kit, how did that happen? He had no idea and asked to investigate the case and get back to me before the end of the day, I’m telling you i’m Still waiting. Phoned this morning, spoke to Lawrence before I spoke to a lady and I guess sending clients from pillar to post is their strength in business, no one was able to reset my pin, no one was able to place an order for me. I’m expecting friends from Australia this Saturday, we use wi-fi to seal deals and I guess I’ll have to disappoint them because of a Mickey Mouse company I trusted and a company my business partner and I were looking to invest in. No one can reset your password, even the Tech department, no one can load an order for you telephonically, no one can investigate a case for you. No problem. According to them, that’s a superb service and I really appreciate your efforts of getting me to re call every single time I had to go to the next department.