Afrihost service failure on fibre relocation

I am attempting to relocate my fibre contract. I advised Afrihost on 22 Dec that I would be moving in the latter half of January and that I wanted to relocate my contract. I have been happy with Afrihost's service up to now. I used the links on the web site to activate the relocation. On 2 Jan '23 I was advised "your new line will be signed up for you on 2023-01-15". On 15 Jan they advised "relocation almost complete and I may receive a call soon." I was the advised that my Afrihost order Number is AH6C4343A0FC82. DNAtel were to do the installation and turnaround was approx 1 week. That was the first Afrihost mistake. On 16 Jan I was advised "Kindly note that although you signed up with DNATel , Vodacom is actually live in your property." (Note there is Vodacom fibre in the village but, to my knowledge, not to my house). NOTE: - Afrihost sent the order to DNAtel and I did not contact them or select their service. Nine days later on 25 Jan I get another email asking me to advise if Afrihost can switch my order to Vodacom and the mail included a link for me to select a Vodacom package. I immediately did that and received a confirmation on 25 Jan that "Noted, thank you for your response. There is no installation fee at the moment with Vodacom due to the promotion we are running." I moved in on 30 Jan. On 31 Jan I again received the same email as 25 jan regarding DNAtel / Vodacom. On 2 Feb Afrihost debited me with an Installation fee of R997 and as at today, despite two emails requesting an update and reversal of the fee, no response has been received. I have already spent over R300 on LTE to buy data, which is running out fast. Note that Vodacom are offering me free LTE data while I wait if I sign up with them as ISP. I expect Afrihost to sort this matter out on Monday 6 Feb, to compensate me for the additional data spend and to reverse the incorrect fee. Most importantly, I expect my emails to be responded to and to not be ghosted.