Afrihost Service Failure

On the pretext of Openserve/Telkom no longer supporting ADSL services (nationwide and in our neighbourhood) AFRIHOST has unilaterally cancelled our ADSL service. In the meantime, we are still waiting for fibre installation in our area (now 2 months later than we were informed it would become available).

Telkom has confirmed to me that the ADSL service will continue to be available until such time as fibre becomes available in an area, and that they (Telkom/Openserve) will not leave subscribers unsupported. Our neighbours with other ISP’s are still receiving ADSL services over the Telkom lines, as we did until yesterday (6 Jan 2020).

AFRIHOST eventually informed me I can re-apply for DSL service, which will now cost me 40% more and there will be a 14 working day waiting period.

Our family has to work and study from home. We do not have the luxury of waiting 14 days to reconnect our internet services.

Afrihost’s management of this situation has been disingenuous, not at all proactive, nor client-friendly. The majority of Afrihost’s agents on their Whatsapp help service and telephone call centre do not seem to be properly informed or equipped to respond helpfully.

Goodbye Afrihost!