SG
Simon G

1 reviews | Active since Mar 2009

16 Oct 2015, 11:14

Afrihost Service Bad

I have had poor internet connectivity from Afrihost since I joined the a year ago. I have stayed with them hoping that the service would improve. Every time I send a problem in the ClientZone, I am told it's a Telkom issue and they hope I have a nice day!. The reason I moved from Telkom to Afrihost is because Telkom told me I was using too much data as I stream TV from Youtube and Netflix even though I am paying for an \uncapped"service.<br> I have a home service and a business service from Afrihost 10Mbps ADSL Uncapped and both have the same issues. I called the Afrihost call centre and was told I'm number 56 in the queue and I will be able to speak to an assistant in 11 Minutes. This is just not good enough. Fix it or lose me and my R2000 revenue per month as well.<br> Simon Goddard (ex CTO MWEB)<br> """

0
Replies (1)
Afrihost.com
Afrihost.com's reply20 Oct 2015, 13:52
Official
Hello brandit,

Thank you for taking the time to take our Call.

We have been able to get your ADSL line synced at the correct 10Mbps Profile, and with the Afrigreen you should now be seeing significantly improved performance.

If you have any questions or queries with regards to the above query, you are welcome to contact us via ***.

Kind Regards,

The Afrihost Team.