Afrihost service as bad as Telkom

I requested to transfer one of my mobile accounts to another family member. I was told only the accounts department can help me with that. The accounts department took a week to get hold of me. They told me my family member needs to complete and application online to open an account, which was done. I was then told I need to wait until the 6th of the month when their billing run was over and then I can proceed to transfer the account online in their client zone. I waited and went to their client zone. There is no option on their client zone to do this so I logged a support request. The support person who responded told me exactly the same thing that I must do it on the client zone. It seems their support staff are not well informed. I have now requested that their accounts department call me. I doubt they will call me anytime soon even though my support request is marked as high priority. Afrihost service is as bad as Telkom.