Afrihost Service after more than 3 years is getting worse

I have been a Afrihost client for more than 3 years and even though i have had strange issues before from being double charged for 3 months then being told by afrihost its my bank not them only to realize the truth. (this wasn't and issue in the beginning as i protected my finances pretty well but still very strange actions from afrihost when i joined them)

Fast forward after more than 3 years i moved to sever new apartments now the latest apartment i have access to fiber , afrihost sells a special discount no charge on installation it it seemed perfect i got it June 26 and now its August 28 we are talking about more than 2 months and now for the first time i realism that Afrihost resolution ticket system is going down the toilet as i never had to use it much for a while . I have to wait a week to get answers with no resolution's.

I have to say that compared to Telkom today Telkom is bettering their service and Afrihost is worsening their service that is what i guess happens when management is getting money hungry and do not care about their original service promises.