Afrihost seems happy to lose a loyal customer

I am so bitterly disappointed - I have been with Afrihost for years, and have always recommended them. Whenever Gian sends a survey - I respond. I have loved my relationship with them.

But because I choose to pay my account (of about 6 different services and 2 fibre contracts) manually and not via debit order on one of them, they have now terminated my account (it is not in arrears!!). I was on hold for over 50 minutes today waiting for a floor manager in accounts, eventually my phone died,

This was the email i received from Wendy Noble. Good day Kelly

I trust you are well.

Unfortunately the termination cannot be reversed as we’ve now instituted this as a company- wide policy. Termination can only be removed once on an account and thereafter it is final.This is mainly due to the growing strain on our administrative processes due to unsuccessful payment collections. Not only does this put a strain on our resources, but ultimately results in poorer service to our clients.

While I do appreciate that this must be an inconvenience to some extent, we are unfortunately not able to meet your business expectations - as shown by us not being able to agree on mutually acceptable payment terms and practices (which have triggered the termination of our services). We will provide assistance within reason to move your services as quickly and as smoothly as possible.

I sincerely wish you all the best for the future :)

I really want to resolve this as I really love afrihost but can’t believe they are willing to treat their clients like common *********