Afrihost secretly taking money from their customers!

So I have been complaining to Afrihost about their inaccurate billing, and this consists out of two parts:

Part One There response I am getting is passing the buck from one person to the next, but mainly some useless automated response that they doing something (ticket MOI- ********** 3)

In simple terms they do not know how they bill customers no are they able to rate a customer's bill or support a customer with their bills. I have done a basic exercises (below) and its clear they do not bill accurately and make up their own rates vs the agreed R0.79c my rate is suppose to be. There was not one call that matched the agreed rate on the entire bill!!! They must be *****ing millions from innocent consumers that entrusted them with their "billing" See billing below as proof that Afrihost cannot explain to me. PS all calls was based within SA landline & Mobile) a difference of 7%.

Acronyms to make the table work: Date= Date Time = Time Number=# Duration of call= D Afrihost Charge for the duration= AC What the charge supposed to be= CS Difference between charge and agreed charge= DBC Actual Afrihost rate= AAR

Date Time # D AC CS DBC AAR 19/01/2018 - 18:47 ********* 0.15 0.2 0.12 0.08 1.33 02/02/2018 - 08:00 ********* 0.56 0.74 0.44 0.30 1.32 02/02/2018 - 07:18 ********* 1.31 1.2 1.03 0.17 0.92 02/02/2018 - 07:08 ********* 0.59 0.78 0.47 0.31 1.32 01/02/2018 - 17:02 ********* 0.39 0.52 0.31 0.21 1.33 01/02/2018 - 08:25 ********* 0.25 0.33 0.20 0.13 1.32

Second part: Handset APN is set on Afrihost, yet MTN does not seem to care as based on Afrihost data summary MTN is billing for the data. So needless to say airtime last a day.

This problem is at my expense!!

Afrihost, you are the service provider please act like one!