Afrihost ************

To whom it may concern

I app**** to get a Fibre line installed at my home address. On the 15/03/2018 when i called the contact centre i was told that they do have internet lines in my area, so i went ahead & ordered their services online. I confirmed with them telephonically that my oder was placed & was told that within 3 weeks i would get my services installed & connected.

I made various calls to the call centre, as the time drew closer to installation date. I also did various enquiries to their online support & via whatsapp help line, not knowing that i would get such bad service, i continued with such follow ups.

I was then told by one of their service agents on 20/04/2018 that their is no service available in my area. Yes i was upset & voiced my opinion about this & cancelled my request with them.

Now on 24/04/2018 i receive an invoice from Afrihost stating that i will be debited from my account an amount of R920.20. I feel that this is malpractice & that they have no right to debit my account of this amount.

How will i get this resolved. When i call them no-one can help me.

I'm frustrated & do not have this type of money to throw away.

I have also reported this on Hello Peter.

I need help please.

computer generated

TAXINVOICE

Afrihost SP (Pty) Ltd

Reg No *** VAT No ********** 136

376 Rivonia Boulevard, Sandton, Gauteng, 2191

RICARDO KNOETZE

IN ********** 3

Cell

********** 112

Email

**********

Address

Account

A ********** 9

Invoice Date

2018-04-23

Generated Date

2018-04-23

Payment Date

2018-04-23

Payment Method

Debit Order

Description

From

To

Amount

TT Connect - **********

- Cancellation: Fibre device setup discount

********** 1

2018-04-23

2018-04-30

R928.20

Total Subtotal (excl VAT)

R807.13

VAT (charged at 15%)

R121.07

Total

R928.20