Afrihost ************

I am writing this here as i have tried contacting you via email, telephone and facebook but you guys seems to not want to solve the problem just carry on debiting me. My probelm started when i tried to upgrade my line from 4mbps to 8mbps. I used your iphone app to do this and as discussed with your technical team. Guys name was Fortune, he said that there was a development error. Ypu can contact him to confirm. This means that when going to upgrade the line the app upgraded me to an uncapped solution when i was on a capped service on the 11 Jan 2016. I called the same day to inform you that this was incorrect and then you guys billed me for the upgrade, Then for some fictition line upgrade fee and then this month for a 8mbps line which i dont get. I spoke to wendy the manager of accounts to sort this out and she said she would. Then i recieved a mail on the 3 february 2016 saying if i want my old package back i need to pay additional. If this is the way you operate then refund me and ill go to mweb where the packages are cheaper.