Afrihost's Bad Customer Service, Faulty Ordering System & Slow Courier Service Leaves You Cellphoneless When Trying to Port

<p>1. Order system didn't link my order to my profile </p> <p>2. Agent incorrect recreated 3 separate orders and charged me 3 separate courier fees of R155 (2 eventually credited)</p> <p>3. Over a week and still no sim card delivery (ETA 1 week and 2 days after original order)</p> <p>4. Contract numbers cut off on Tuesday and SIM ETA only Wed so now phoneless </p> <p>5. Not one agent or supervisor ever phoned me back after promising to (Not Sheldon, Vusi or Dominique)</p> <p>6. I sat on hold for 15 mins to speak to supervisor Sheldon and then phoned back again to wait a further 6 mins for him</p> <p>7. After requesting to just cancel the order I was promised by Sheldon that the cancellation dept is the only one who could deal with that and so far haven't heard back from them either and am now having to phone them back</p> <p>8. Spoke to Ed and we were cut off and I never heard back from him again</p> <p>9. Sandeep phoned me back to put me through to accounts to cancel my order (finally my first returned phone call) </p> <p>10. Spoke to Ruan to cancel my order (he should be in customer service - he is great)</p> <p> </p> <p>My order has been cancelled now but not once did anyone say that I should just go MTN and get a prepaid sim to start the process instead of being left waiting for the courier to deliver. In the end it was the bad service and lack of suitable outcome that made me cancel. I have always had good service from Vodacom and maybe its better to just pay more but at least feel valued.</p>