Afrihost robbing consumers daily

-100 stars but I'm forced to give 1. Total *******. I paid them for the delivery of a Sim card haven't received yet more than a week has past the agent on the phone nelisizwe says I need to change a debit order to immediate payment as only when payment is received it will be dispatched from their warehouse and it will take upto 3-5 days for delivery for me to receive. I don't understand how u change a debit order to a immediate payment. Asked to cancel so I can get my money back transfered to accounts then transfered back after a hello and please hold asked for manager or a supervisor throughout a 40 minute call refused to get him on the line then says I should hang up and he will call me back said his name is Eric asked for his surname refused to give it to me then she wanted to transfer me to a supervisor named nokwanda don't know we're she came from. Then she hung up the call after 49 minutes. Afrihost are robbing south African consumers if they take R30 from 100 people a day they make R3000 a day R15 000 a month R60 000 a month and there is absolutely no help from their customer care cause none of them are educated and can not deal with complaints. They will hang up on you and can't not assist their managers are always busy God knows doing what and they lie too much, dishonest business