AFRIHOST REPEATED FAILED DEBIT ORDERS
For the last three years i have been with afrihost i enjoyed Good customer treatment.<br> <br> Now I am actually not understanding how they have been having issues debiting my account for their services. To a point where they have suspended my account.<br> <br> In Decemeber i even ended up opening a Standard Bank account so that they can debit my account as my Nedbank kept having failed debit attempts.<br> <br> <br> I cancelled the Mobile Services in Jan and updated my standard bank details. I was still billed for that service and a debit order for 81 cents went off causing debit charges of 120 because at that random moment there were no funds in the account.<br> <br> <br> I was also debited for a mobile data deal that failed to be provisioned on the network. I was debited about R256. <br> <br> Actions to follow please:<br> 1.Check your records and reverse the debit order for provisioning the MTN prepaid sim card.<br> 2. Restore my services because I still want to buy other products but its been blocked.<br> <br> I spoke to a consulted about this and they said they will call me back that was 2 weeks ago.<br> <br> Can we please fix this and move forward with the great service that has always been provided.
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Afrihost.com's replyOfficial
11 Feb 2015, 10:37Hello wisdommaphosa,
We apologise for the problems you have had with your billing.
The MTN prepaid SIM was credit noted immediately by the system. You may have been invoiced but you were never charged for the service. The 81 cents was for the out-of-bundle data you used between December and February.
On 5 occasions dating back to September 2014, you manually submitted payment details and scheduled the debit order for your accounts, those payments still failed. Our team sent you a request in January to provide the correct billing details, and those weren't provided.
Unfortunately, we will no longer be able to provide you any further services. We wish you all the best.
Regards
The Afrihost Team
We apologise for the problems you have had with your billing.
The MTN prepaid SIM was credit noted immediately by the system. You may have been invoiced but you were never charged for the service. The 81 cents was for the out-of-bundle data you used between December and February.
On 5 occasions dating back to September 2014, you manually submitted payment details and scheduled the debit order for your accounts, those payments still failed. Our team sent you a request in January to provide the correct billing details, and those weren't provided.
Unfortunately, we will no longer be able to provide you any further services. We wish you all the best.
Regards
The Afrihost Team
Best regards,
Afrihost.com's reply11 Feb 2015, 10:37
Official
Hello wisdommaphosa,
We apologise for the problems you have had with your billing.
The MTN prepaid SIM was credit noted immediately by the system. You may have been invoiced but you were never charged for the service. The 81 cents was for the out-of-bundle data you used between December and February.
On 5 occasions dating back to September 2014, you manually submitted payment details and scheduled the debit order for your accounts, those payments still failed. Our team sent you a request in January to provide the correct billing details, and those weren't provided.
Unfortunately, we will no longer be able to provide you any further services. We wish you all the best.
Regards
The Afrihost Team
We apologise for the problems you have had with your billing.
The MTN prepaid SIM was credit noted immediately by the system. You may have been invoiced but you were never charged for the service. The 81 cents was for the out-of-bundle data you used between December and February.
On 5 occasions dating back to September 2014, you manually submitted payment details and scheduled the debit order for your accounts, those payments still failed. Our team sent you a request in January to provide the correct billing details, and those weren't provided.
Unfortunately, we will no longer be able to provide you any further services. We wish you all the best.
Regards
The Afrihost Team
Best regards,