Afrihost Relocation Nightmare

I have been struggling since 25/02/2024 with a relocation of my Fibre line. Afrihost connected my line to a flats portal instead of arranging for a new device to be installed in the main house. I have logged so many queries and the best part is they are unable to give you references. They just keep on giving Openserve the blame. I do not have time for this anymore, Afrihost does not value their customers at all nor worry to keep them happy yet you have been with them for years. Each time I have to explain what is going on yet they still seem to not understand and they just tell you to wait for Openserve.