Afrihost refuses to answer support query

Since mid December 2015 our internet ADSL connection with Afrihost slowed considerably. It got so bad that even sending an email would time out occasionally. <br> <br> In the first week of January 2016, I contacted Afrihost via email to inquire as to the reason of the reduced speed. They responded relatively fast with some suggestions to run a speed test, which I did and sent to them. This email was answered, and they sent another suggestion.<br> <br> I rep**** to this email, and since then have had no communication from them. I have sent four emails consequently requesting them to please respond to my query. Most of my emails requested simply that they respond, not necessarily to resolve the problem. No reply. They simply do not answer emails. Four requests for a response, and no reply.<br> <br> Afrihost also neglected to inform their users of the damage to the Seacom cable. I heard about this elsewhere. Our internet problems, however, started weeks before the Seacom incident.<br> <br> I work from home and rely on my internet for communication and research for my work. I refuse to buy mobile data and pay Afrihost's fee as well. <br> <br> Please help to get some customer support from them.